James J Senecal – VP Customer Success<\/title>\n <style>\n * {\n margin: 0;\n padding: 0;\n box-sizing: border-box;\n }\n \n body {\n font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;\n line-height: 1.6;\n color: #333;\n }\n \n header {\n background: linear-gradient(135deg, #1e3c72 0%, #2a5298 100%);\n color: white;\n padding: 60px 20px;\n text-align: center;\n }\n \n header h1 {\n font-size: 2.5em;\n margin-bottom: 10px;\n }\n \n header .subtitle {\n font-size: 1.3em;\n opacity: 0.9;\n margin-bottom: 20px;\n }\n \n header .contact-info {\n font-size: 0.95em;\n opacity: 0.85;\n }\n \n header .contact-info span {\n margin: 0 15px;\n }\n \n nav {\n background: #333;\n padding: 0;\n position: sticky;\n top: 0;\n z-index: 100;\n }\n \n nav ul {\n list-style: none;\n display: flex;\n justify-content: center;\n flex-wrap: wrap;\n }\n \n nav a {\n color: white;\n padding: 15px 25px;\n display: block;\n text-decoration: none;\n transition: background 0.3s;\n }\n \n nav a:hover {\n background: #2a5298;\n }\n \n .container {\n max-width: 1000px;\n margin: 0 auto;\n padding: 40px 20px;\n }\n \n section {\n margin-bottom: 50px;\n }\n \n h2 {\n color: #2a5298;\n font-size: 2em;\n margin-bottom: 30px;\n border-bottom: 3px solid #2a5298;\n padding-bottom: 10px;\n }\n \n .summary-box {\n background: #f4f4f4;\n padding: 30px;\n border-left: 4px solid #2a5298;\n margin-bottom: 30px;\n line-height: 1.8;\n }\n \n .skills-grid {\n display: grid;\n grid-template-columns: repeat(auto-fit, minmax(250px, 1fr));\n gap: 20px;\n margin-bottom: 30px;\n }\n \n .skill-category {\n background: #f9f9f9;\n padding: 20px;\n border-radius: 5px;\n box-shadow: 0 2px 5px rgba(0,0,0,0.1);\n }\n \n .skill-category h3 {\n color: #2a5298;\n margin-bottom: 15px;\n font-size: 1.1em;\n }\n \n .skill-category ul {\n list-style: none;\n }\n \n .skill-category li {\n padding: 5px 0;\n color: #555;\n }\n \n .job {\n margin-bottom: 40px;\n padding-bottom: 30px;\n border-bottom: 1px solid #ddd;\n }\n \n .job:last-child {\n border-bottom: none;\n }\n \n .job-header {\n display: flex;\n justify-content: space-between;\n align-items: flex-start;\n margin-bottom: 10px;\n flex-wrap: wrap;\n }\n \n .job-title {\n font-size: 1.4em;\n font-weight: bold;\n color: #1e3c72;\n }\n \n .company {\n font-size: 1.2em;\n color: #2a5298;\n margin: 5px 0;\n }\n \n .job-dates {\n color: #888;\n font-style: italic;\n font-size: 0.95em;\n }\n \n .job-description {\n margin-top: 15px;\n color: #555;\n line-height: 1.7;\n }\n \n .job-description ul {\n margin-left: 20px;\n margin-top: 10px;\n }\n \n .job-description li {\n margin-bottom: 10px;\n }\n \n .education, .certifications {\n display: grid;\n grid-template-columns: repeat(auto-fit, minmax(300px, 1fr));\n gap: 20px;\n }\n \n .edu-item, .cert-item {\n background: #f9f9f9;\n padding: 20px;\n border-radius: 5px;\n border-left: 4px solid #2a5298;\n }\n \n .edu-item h3, .cert-item h3 {\n color: #1e3c72;\n margin-bottom: 5px;\n }\n \n .edu-item p, .cert-item p {\n color: #666;\n font-size: 0.95em;\n }\n \n footer {\n background: #333;\n color: white;\n text-align: center;\n padding: 20px;\n margin-top: 50px;\n }\n \n @media (max-width: 768px) {\n header h1 {\n font-size: 1.8em;\n }\n \n nav ul {\n flex-direction: column;\n }\n \n nav a {\n padding: 10px 15px;\n }\n \n .job-header {\n flex-direction: column;\n }\n }\n <\/style>\n<\/head>\n<body>\n <header>\n <h1>James J Senecal<\/h1>\n <div class=\"subtitle\">Vice President of Customer Success<\/div>\n <div class=\"contact-info\">\n <span>\ud83d\udce7 james.senecal@icloud.com<\/span>\n <span>\ud83d\udcde (919) 946-4441<\/span>\n <span>\ud83d\udcbc <a href=\"https:\/\/www.linkedin.com\/in\/jamessenecal\/\" style=\"color: white;\">LinkedIn Profile<\/a><\/span>\n <\/div>\n <\/header>\n \n <nav>\n <ul>\n <li><a href=\"#about\">About<\/a><\/li>\n <li><a href=\"#experience\">Experience<\/a><\/li>\n <li><a href=\"#skills\">Skills<\/a><\/li>\n <li><a href=\"#education\">Education<\/a><\/li>\n <li><a href=\"#certifications\">Certifications<\/a><\/li>\n <\/ul>\n <\/nav>\n \n <div class=\"container\">\n <section id=\"about\">\n <h2>About Me<\/h2>\n <div class=\"summary-box\">\n <p>A strategic, mission-driven executive with a proven track record of driving customer retention, growth, and satisfaction through business process improvement and focused leadership. Demonstrated success managing organizations from start-up phase to $300M ARR. Empathetic leader with expertise in building, coaching, and scaling diverse, high-performing teams. Highly effective at executing data-driven strategies, prioritizing customer outcomes, and aligning corporate initiatives with business objectives.<\/p>\n <\/div>\n <\/section>\n \n <section id=\"experience\">\n <h2>Professional Experience<\/h2>\n \n <div class=\"job\">\n <div class=\"job-header\">\n <div>\n <div class=\"job-title\">Vice President of Customer Success<\/div>\n <div class=\"company\">AutomatePro, Ltd<\/div>\n <\/div>\n <div class=\"job-dates\">Oct 2025 \u2013 Present<\/div>\n <\/div>\n <div class=\"job-description\">\n <p><strong>Sarasota, FL<\/strong> | Building the global Customer Success organization, pre-Series B, responsible for the management and renewal of $10M ARR of ServiceNow test automation SaaS clients.<\/p>\n <ul>\n <li>Restructured Customer Success team and introduced advanced reporting to increase coverage efficiency and enable scalable growth of customer base<\/li>\n <li>Created Customer Success job roles, advanced training plans, and redefined compensation models<\/li>\n <li>Implemented a data-driven Account segmentation model to reduce churn and increase customer engagement<\/li>\n <li>Developed a data-driven Customer and Renewal Health Scoring system to drive customer satisfaction<\/li>\n <li>Hired CSM’s to support customers across AMS, EMEA, & APAC regions<\/li>\n <\/ul>\n <\/div>\n <\/div>\n \n <div class=\"job\">\n <div class=\"job-header\">\n <div>\n <div class=\"job-title\">Professional Consultant, Owner<\/div>\n <div class=\"company\">JS Consulting Services, LLC<\/div>\n <\/div>\n <div class=\"job-dates\">Oct 2023 \u2013 Oct 2025<\/div>\n <\/div>\n <div class=\"job-description\">\n <p><strong>Sarasota, FL<\/strong> | Provided enterprise and corporate clients with guidance to substantially improve their Customer Success and Sales Support organizations through senior and executive-level coaching.<\/p>\n <ul>\n <li>Business strategy and team development<\/li>\n <li>Customer retention and growth initiatives<\/li>\n <li>Business process optimization and change management<\/li>\n <li>Enterprise testing, test automation, and business process validation expertise<\/li>\n <\/ul>\n <\/div>\n <\/div>\n \n <div class=\"job\">\n <div class=\"job-header\">\n <div>\n <div class=\"job-title\">Vice President of Customer Success<\/div>\n <div class=\"company\">Tricentis<\/div>\n <\/div>\n <div class=\"job-dates\">Mar 2021 \u2013 May 2023<\/div>\n <\/div>\n <div class=\"job-description\">\n <p><strong>Atlanta, GA<\/strong> | Lead the global Customer Success organization consisting of 105 CSM’s, Renewals and contractors responsible for the management and renewal of $300M in ARR of 2800+ SaaS and perpetual clients.<\/p>\n <ul>\n <li>Directed a 380-basis point increase of Gross Retention Rate (GRR) and drove a 16% increase of Customer Satisfaction (CSAT) in 9 months<\/li>\n <li>Saved 3% of annual CS budget through focused cost management and expense reporting improvements<\/li>\n <li>Created Digital Engagement organization resulting in 18% annual retention increase in low ARR accounts<\/li>\n <li>Designed and implemented Dynamic Account Segmentation model resulting in 20% churn reduction and 30% increase in customer engagement<\/li>\n <li>Spearheaded NPS program and Customer Health Scoring system improving Enterprise customer satisfaction by 35%<\/li>\n <li>Increased coverage efficiency by 20% and enabled customer base growth by 10%<\/li>\n <li>Redesigned job roles and compensation models resulting in 15% increase in job satisfaction<\/li>\n <\/ul>\n <\/div>\n <\/div>\n \n <div class=\"job\">\n <div class=\"job-header\">\n <div>\n <div class=\"job-title\">Vice President of Sales Support<\/div>\n <div class=\"company\">Tricentis<\/div>\n <\/div>\n <div class=\"job-dates\">Nov 2016 \u2013 Mar 2021<\/div>\n <\/div>\n <div class=\"job-description\">\n <p><strong>Atlanta, GA<\/strong> | Supervised and coordinated the AMS technical Pre-sales organization comprised Solution Architects, Partner Solution Architects, and Pilot Engineers.<\/p>\n <ul>\n <li>Directly influenced 24 consecutive quarters of significant sales revenue growth<\/li>\n <li>Strategic recruiting and culture of diversity and inclusion initiatives<\/li>\n <li>Established POC “Rules of Engagement” decreasing sales cycle by 2 weeks<\/li>\n <li>Collaborated with Product Management on product enhancements and roadmap<\/li>\n <li>Received Executive Leadership award (2020) and Annual Sales Award (2017)<\/li>\n <\/ul>\n <\/div>\n <\/div>\n \n <div class=\"job\">\n <div class=\"job-header\">\n <div>\n <div class=\"job-title\">Solution Architect<\/div>\n <div class=\"company\">Tricentis<\/div>\n <\/div>\n <div class=\"job-dates\">Nov 2015 \u2013 Nov 2016<\/div>\n <\/div>\n <div class=\"job-description\">\n <p><strong>Atlanta, GA<\/strong> | Directed technical Pre-sales design and architecture of Tricentis solutions, resulting in a 10% shorter sales cycle.<\/p>\n <ul>\n <li>Contributed to 130% sales quota attainment as part of regional sales team<\/li>\n <li>Built 3-tier cloud demo environment in Azure, AWS, and VMware<\/li>\n <li>Delivered technical presentations and POC’s to commercial, enterprise, and federal customers<\/li>\n <\/ul>\n <\/div>\n <\/div>\n \n <div class=\"job\">\n <div class=\"job-header\">\n <div>\n <div class=\"job-title\">Senior Solution Architect<\/div>\n <div class=\"company\">Worksoft<\/div>\n <\/div>\n <div class=\"job-dates\">Nov 2013 \u2013 Nov 2015<\/div>\n <\/div>\n <div class=\"job-description\">\n <p><strong>Addison, TX<\/strong> | Orchestrated pre-sales design and configurations resulting in an average of 40% reduction in manual testing time for customers.<\/p>\n <ul>\n <li>Directly contributed to 6 sequential quarters of growth exceeding $31M in annual sales<\/li>\n <li>Led comprehensive technical product demonstrations and proof of concept services<\/li>\n <\/ul>\n <\/div>\n <\/div>\n <\/section>\n \n <section id=\"skills\">\n <h2>Core Skills<\/h2>\n <div class=\"skills-grid\">\n <div class=\"skill-category\">\n <h3>Leadership & Strategy<\/h3>\n <ul>\n <li>Customer Retention & Growth<\/li>\n <li>Business Process Optimization<\/li>\n <li>Strategy & Value Alignment<\/li>\n <li>Leadership Development<\/li>\n <li>Change Management<\/li>\n <\/ul>\n <\/div>\n <div class=\"skill-category\">\n <h3>Operations & Analytics<\/h3>\n <ul>\n <li>Coaching & Mentoring<\/li>\n <li>Performance Management<\/li>\n <li>Relationship Building<\/li>\n <li>Revenue Forecasting<\/li>\n <li>Analytical Decision-Making<\/li>\n <\/ul>\n <\/div>\n <div class=\"skill-category\">\n <h3>Technical & Systems<\/h3>\n <ul>\n <li>SAP & Salesforce (SFDC)<\/li>\n <li>ServiceNow<\/li>\n <li>SaaS & B2B Expertise<\/li>\n <li>Test Automation & Management<\/li>\n <\/ul>\n <\/div>\n <\/div>\n <\/section>\n \n <section id=\"education\">\n <h2>Education<\/h2>\n <div class=\"education\">\n <div class=\"edu-item\">\n <h3>Chapman University<\/h3>\n <p><strong>Bachelor of Science in Criminal Justice<\/strong><\/p>\n <p>2001<\/p>\n <\/div>\n <\/div>\n <\/section>\n \n <section id=\"certifications\">\n <h2>Certifications & Training<\/h2>\n <div class=\"certifications\">\n <div class=\"cert-item\">\n <h3>O’Reilly<\/h3>\n <p>GenAI Essentials<\/p>\n <\/div>\n <div class=\"cert-item\">\n <h3>ServiceNow<\/h3>\n <p>Zurich Fundamentals<\/p>\n <\/div>\n <div class=\"cert-item\">\n <h3>Prosci<\/h3>\n <p>ADKAR Change Management for Leaders<\/p>\n <\/div>\n <div class=\"cert-item\">\n <h3>DDI<\/h3>\n <p>Executive Development & Leadership Coaching<\/p>\n <\/div>\n <div class=\"cert-item\">\n <h3>Force Management<\/h3>\n <p>Command of the Message, Solution Selling, & MEDDPICC<\/p>\n <\/div>\n <div class=\"cert-item\">\n <h3>Tricentis<\/h3>\n <p>Certified Professional<\/p>\n <\/div>\n <div class=\"cert-item\">\n <h3>Microsoft<\/h3>\n <p>Certified Professional<\/p>\n <\/div>\n <div class=\"cert-item\">\n <h3>Check Point<\/h3>\n <p>Certified Security Engineer & Administrator<\/p>\n <\/div>\n <\/div>\n <\/section>\n <\/div>\n<\/body>\n<\/html>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"James Senecal \u2013 Global Client Success Executive | CCO | PreSales\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/NR-q65vASuk?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<!DOCTYPE html>\n<html lang=\"en\">\n <footer>\n <p>© 2025 James J Senecal. All rights reserved.<\/p>\n <\/footer>\n<\/body>\n<\/html>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>James J Senecal – VP Customer Success James J Senecal Vice President of Customer Success \ud83d\udce7 james.senecal@icloud.com \ud83d\udcde (919) 946-4441 \ud83d\udcbc LinkedIn Profile About Experience Skills Education Certifications About Me A strategic, mission-driven executive with a proven track record of driving customer retention, growth, and satisfaction through business process improvement and focused leadership. Demonstrated success […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-28","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/james-senecal.com\/index.php\/wp-json\/wp\/v2\/pages\/28","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/james-senecal.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/james-senecal.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/james-senecal.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/james-senecal.com\/index.php\/wp-json\/wp\/v2\/comments?post=28"}],"version-history":[{"count":5,"href":"https:\/\/james-senecal.com\/index.php\/wp-json\/wp\/v2\/pages\/28\/revisions"}],"predecessor-version":[{"id":34,"href":"https:\/\/james-senecal.com\/index.php\/wp-json\/wp\/v2\/pages\/28\/revisions\/34"}],"wp:attachment":[{"href":"https:\/\/james-senecal.com\/index.php\/wp-json\/wp\/v2\/media?parent=28"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

\n\n\n\n \n \n James J Senecal – VP Customer Success<\/title>\n <style>\n * {\n margin: 0;\n padding: 0;\n box-sizing: border-box;\n }\n \n body {\n font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;\n line-height: 1.6;\n color: #333;\n }\n \n header {\n background: linear-gradient(135deg, #1e3c72 0%, #2a5298 100%);\n color: white;\n padding: 60px 20px;\n text-align: center;\n }\n \n header h1 {\n font-size: 2.5em;\n margin-bottom: 10px;\n }\n \n header .subtitle {\n font-size: 1.3em;\n opacity: 0.9;\n margin-bottom: 20px;\n }\n \n header .contact-info {\n font-size: 0.95em;\n opacity: 0.85;\n }\n \n header .contact-info span {\n margin: 0 15px;\n }\n \n nav {\n background: #333;\n padding: 0;\n position: sticky;\n top: 0;\n z-index: 100;\n }\n \n nav ul {\n list-style: none;\n display: flex;\n justify-content: center;\n flex-wrap: wrap;\n }\n \n nav a {\n color: white;\n padding: 15px 25px;\n display: block;\n text-decoration: none;\n transition: background 0.3s;\n }\n \n nav a:hover {\n background: #2a5298;\n }\n \n .container {\n max-width: 1000px;\n margin: 0 auto;\n padding: 40px 20px;\n }\n \n section {\n margin-bottom: 50px;\n }\n \n h2 {\n color: #2a5298;\n font-size: 2em;\n margin-bottom: 30px;\n border-bottom: 3px solid #2a5298;\n padding-bottom: 10px;\n }\n \n .summary-box {\n background: #f4f4f4;\n padding: 30px;\n border-left: 4px solid #2a5298;\n margin-bottom: 30px;\n line-height: 1.8;\n }\n \n .skills-grid {\n display: grid;\n grid-template-columns: repeat(auto-fit, minmax(250px, 1fr));\n gap: 20px;\n margin-bottom: 30px;\n }\n \n .skill-category {\n background: #f9f9f9;\n padding: 20px;\n border-radius: 5px;\n box-shadow: 0 2px 5px rgba(0,0,0,0.1);\n }\n \n .skill-category h3 {\n color: #2a5298;\n margin-bottom: 15px;\n font-size: 1.1em;\n }\n \n .skill-category ul {\n list-style: none;\n }\n \n .skill-category li {\n padding: 5px 0;\n color: #555;\n }\n \n .job {\n margin-bottom: 40px;\n padding-bottom: 30px;\n border-bottom: 1px solid #ddd;\n }\n \n .job:last-child {\n border-bottom: none;\n }\n \n .job-header {\n display: flex;\n justify-content: space-between;\n align-items: flex-start;\n margin-bottom: 10px;\n flex-wrap: wrap;\n }\n \n .job-title {\n font-size: 1.4em;\n font-weight: bold;\n color: #1e3c72;\n }\n \n .company {\n font-size: 1.2em;\n color: #2a5298;\n margin: 5px 0;\n }\n \n .job-dates {\n color: #888;\n font-style: italic;\n font-size: 0.95em;\n }\n \n .job-description {\n margin-top: 15px;\n color: #555;\n line-height: 1.7;\n }\n \n .job-description ul {\n margin-left: 20px;\n margin-top: 10px;\n }\n \n .job-description li {\n margin-bottom: 10px;\n }\n \n .education, .certifications {\n display: grid;\n grid-template-columns: repeat(auto-fit, minmax(300px, 1fr));\n gap: 20px;\n }\n \n .edu-item, .cert-item {\n background: #f9f9f9;\n padding: 20px;\n border-radius: 5px;\n border-left: 4px solid #2a5298;\n }\n \n .edu-item h3, .cert-item h3 {\n color: #1e3c72;\n margin-bottom: 5px;\n }\n \n .edu-item p, .cert-item p {\n color: #666;\n font-size: 0.95em;\n }\n \n footer {\n background: #333;\n color: white;\n text-align: center;\n padding: 20px;\n margin-top: 50px;\n }\n \n @media (max-width: 768px) {\n header h1 {\n font-size: 1.8em;\n }\n \n nav ul {\n flex-direction: column;\n }\n \n nav a {\n padding: 10px 15px;\n }\n \n .job-header {\n flex-direction: column;\n }\n }\n <\/style>\n<\/head>\n<body>\n <header>\n <h1>James J Senecal<\/h1>\n <div class=\"subtitle\">Vice President of Customer Success<\/div>\n <div class=\"contact-info\">\n <span>\ud83d\udce7 james.senecal@icloud.com<\/span>\n <span>\ud83d\udcde (919) 946-4441<\/span>\n <span>\ud83d\udcbc <a href=\"https:\/\/www.linkedin.com\/in\/jamessenecal\/\" style=\"color: white;\">LinkedIn Profile<\/a><\/span>\n <\/div>\n <\/header>\n \n <nav>\n <ul>\n <li><a href=\"#about\">About<\/a><\/li>\n <li><a href=\"#experience\">Experience<\/a><\/li>\n <li><a href=\"#skills\">Skills<\/a><\/li>\n <li><a href=\"#education\">Education<\/a><\/li>\n <li><a href=\"#certifications\">Certifications<\/a><\/li>\n <\/ul>\n <\/nav>\n \n <div class=\"container\">\n <section id=\"about\">\n <h2>About Me<\/h2>\n <div class=\"summary-box\">\n <p>A strategic, mission-driven executive with a proven track record of driving customer retention, growth, and satisfaction through business process improvement and focused leadership. Demonstrated success managing organizations from start-up phase to $300M ARR. Empathetic leader with expertise in building, coaching, and scaling diverse, high-performing teams. Highly effective at executing data-driven strategies, prioritizing customer outcomes, and aligning corporate initiatives with business objectives.<\/p>\n <\/div>\n <\/section>\n \n <section id=\"experience\">\n <h2>Professional Experience<\/h2>\n \n <div class=\"job\">\n <div class=\"job-header\">\n <div>\n <div class=\"job-title\">Vice President of Customer Success<\/div>\n <div class=\"company\">AutomatePro, Ltd<\/div>\n <\/div>\n <div class=\"job-dates\">Oct 2025 \u2013 Present<\/div>\n <\/div>\n <div class=\"job-description\">\n <p><strong>Sarasota, FL<\/strong> | Building the global Customer Success organization, pre-Series B, responsible for the management and renewal of $10M ARR of ServiceNow test automation SaaS clients.<\/p>\n <ul>\n <li>Restructured Customer Success team and introduced advanced reporting to increase coverage efficiency and enable scalable growth of customer base<\/li>\n <li>Created Customer Success job roles, advanced training plans, and redefined compensation models<\/li>\n <li>Implemented a data-driven Account segmentation model to reduce churn and increase customer engagement<\/li>\n <li>Developed a data-driven Customer and Renewal Health Scoring system to drive customer satisfaction<\/li>\n <li>Hired CSM’s to support customers across AMS, EMEA, & APAC regions<\/li>\n <\/ul>\n <\/div>\n <\/div>\n \n <div class=\"job\">\n <div class=\"job-header\">\n <div>\n <div class=\"job-title\">Professional Consultant, Owner<\/div>\n <div class=\"company\">JS Consulting Services, LLC<\/div>\n <\/div>\n <div class=\"job-dates\">Oct 2023 \u2013 Oct 2025<\/div>\n <\/div>\n <div class=\"job-description\">\n <p><strong>Sarasota, FL<\/strong> | Provided enterprise and corporate clients with guidance to substantially improve their Customer Success and Sales Support organizations through senior and executive-level coaching.<\/p>\n <ul>\n <li>Business strategy and team development<\/li>\n <li>Customer retention and growth initiatives<\/li>\n <li>Business process optimization and change management<\/li>\n <li>Enterprise testing, test automation, and business process validation expertise<\/li>\n <\/ul>\n <\/div>\n <\/div>\n \n <div class=\"job\">\n <div class=\"job-header\">\n <div>\n <div class=\"job-title\">Vice President of Customer Success<\/div>\n <div class=\"company\">Tricentis<\/div>\n <\/div>\n <div class=\"job-dates\">Mar 2021 \u2013 May 2023<\/div>\n <\/div>\n <div class=\"job-description\">\n <p><strong>Atlanta, GA<\/strong> | Lead the global Customer Success organization consisting of 105 CSM’s, Renewals and contractors responsible for the management and renewal of $300M in ARR of 2800+ SaaS and perpetual clients.<\/p>\n <ul>\n <li>Directed a 380-basis point increase of Gross Retention Rate (GRR) and drove a 16% increase of Customer Satisfaction (CSAT) in 9 months<\/li>\n <li>Saved 3% of annual CS budget through focused cost management and expense reporting improvements<\/li>\n <li>Created Digital Engagement organization resulting in 18% annual retention increase in low ARR accounts<\/li>\n <li>Designed and implemented Dynamic Account Segmentation model resulting in 20% churn reduction and 30% increase in customer engagement<\/li>\n <li>Spearheaded NPS program and Customer Health Scoring system improving Enterprise customer satisfaction by 35%<\/li>\n <li>Increased coverage efficiency by 20% and enabled customer base growth by 10%<\/li>\n <li>Redesigned job roles and compensation models resulting in 15% increase in job satisfaction<\/li>\n <\/ul>\n <\/div>\n <\/div>\n \n <div class=\"job\">\n <div class=\"job-header\">\n <div>\n <div class=\"job-title\">Vice President of Sales Support<\/div>\n <div class=\"company\">Tricentis<\/div>\n <\/div>\n <div class=\"job-dates\">Nov 2016 \u2013 Mar 2021<\/div>\n <\/div>\n <div class=\"job-description\">\n <p><strong>Atlanta, GA<\/strong> | Supervised and coordinated the AMS technical Pre-sales organization comprised Solution Architects, Partner Solution Architects, and Pilot Engineers.<\/p>\n <ul>\n <li>Directly influenced 24 consecutive quarters of significant sales revenue growth<\/li>\n <li>Strategic recruiting and culture of diversity and inclusion initiatives<\/li>\n <li>Established POC “Rules of Engagement” decreasing sales cycle by 2 weeks<\/li>\n <li>Collaborated with Product Management on product enhancements and roadmap<\/li>\n <li>Received Executive Leadership award (2020) and Annual Sales Award (2017)<\/li>\n <\/ul>\n <\/div>\n <\/div>\n \n <div class=\"job\">\n <div class=\"job-header\">\n <div>\n <div class=\"job-title\">Solution Architect<\/div>\n <div class=\"company\">Tricentis<\/div>\n <\/div>\n <div class=\"job-dates\">Nov 2015 \u2013 Nov 2016<\/div>\n <\/div>\n <div class=\"job-description\">\n <p><strong>Atlanta, GA<\/strong> | Directed technical Pre-sales design and architecture of Tricentis solutions, resulting in a 10% shorter sales cycle.<\/p>\n <ul>\n <li>Contributed to 130% sales quota attainment as part of regional sales team<\/li>\n <li>Built 3-tier cloud demo environment in Azure, AWS, and VMware<\/li>\n <li>Delivered technical presentations and POC’s to commercial, enterprise, and federal customers<\/li>\n <\/ul>\n <\/div>\n <\/div>\n \n <div class=\"job\">\n <div class=\"job-header\">\n <div>\n <div class=\"job-title\">Senior Solution Architect<\/div>\n <div class=\"company\">Worksoft<\/div>\n <\/div>\n <div class=\"job-dates\">Nov 2013 \u2013 Nov 2015<\/div>\n <\/div>\n <div class=\"job-description\">\n <p><strong>Addison, TX<\/strong> | Orchestrated pre-sales design and configurations resulting in an average of 40% reduction in manual testing time for customers.<\/p>\n <ul>\n <li>Directly contributed to 6 sequential quarters of growth exceeding $31M in annual sales<\/li>\n <li>Led comprehensive technical product demonstrations and proof of concept services<\/li>\n <\/ul>\n <\/div>\n <\/div>\n <\/section>\n \n <section id=\"skills\">\n <h2>Core Skills<\/h2>\n <div class=\"skills-grid\">\n <div class=\"skill-category\">\n <h3>Leadership & Strategy<\/h3>\n <ul>\n <li>Customer Retention & Growth<\/li>\n <li>Business Process Optimization<\/li>\n <li>Strategy & Value Alignment<\/li>\n <li>Leadership Development<\/li>\n <li>Change Management<\/li>\n <\/ul>\n <\/div>\n <div class=\"skill-category\">\n <h3>Operations & Analytics<\/h3>\n <ul>\n <li>Coaching & Mentoring<\/li>\n <li>Performance Management<\/li>\n <li>Relationship Building<\/li>\n <li>Revenue Forecasting<\/li>\n <li>Analytical Decision-Making<\/li>\n <\/ul>\n <\/div>\n <div class=\"skill-category\">\n <h3>Technical & Systems<\/h3>\n <ul>\n <li>SAP & Salesforce (SFDC)<\/li>\n <li>ServiceNow<\/li>\n <li>SaaS & B2B Expertise<\/li>\n <li>Test Automation & Management<\/li>\n <\/ul>\n <\/div>\n <\/div>\n <\/section>\n \n <section id=\"education\">\n <h2>Education<\/h2>\n <div class=\"education\">\n <div class=\"edu-item\">\n <h3>Chapman University<\/h3>\n <p><strong>Bachelor of Science in Criminal Justice<\/strong><\/p>\n <p>2001<\/p>\n <\/div>\n <\/div>\n <\/section>\n \n <section id=\"certifications\">\n <h2>Certifications & Training<\/h2>\n <div class=\"certifications\">\n <div class=\"cert-item\">\n <h3>O’Reilly<\/h3>\n <p>GenAI Essentials<\/p>\n <\/div>\n <div class=\"cert-item\">\n <h3>ServiceNow<\/h3>\n <p>Zurich Fundamentals<\/p>\n <\/div>\n <div class=\"cert-item\">\n <h3>Prosci<\/h3>\n <p>ADKAR Change Management for Leaders<\/p>\n <\/div>\n <div class=\"cert-item\">\n <h3>DDI<\/h3>\n <p>Executive Development & Leadership Coaching<\/p>\n <\/div>\n <div class=\"cert-item\">\n <h3>Force Management<\/h3>\n <p>Command of the Message, Solution Selling, & MEDDPICC<\/p>\n <\/div>\n <div class=\"cert-item\">\n <h3>Tricentis<\/h3>\n <p>Certified Professional<\/p>\n <\/div>\n <div class=\"cert-item\">\n <h3>Microsoft<\/h3>\n <p>Certified Professional<\/p>\n <\/div>\n <div class=\"cert-item\">\n <h3>Check Point<\/h3>\n <p>Certified Security Engineer & Administrator<\/p>\n <\/div>\n <\/div>\n <\/section>\n <\/div>\n<\/body>\n<\/html>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"James Senecal \u2013 Global Client Success Executive | CCO | PreSales\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/NR-q65vASuk?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<!DOCTYPE html>\n<html lang=\"en\">\n <footer>\n <p>© 2025 James J Senecal. All rights reserved.<\/p>\n <\/footer>\n<\/body>\n<\/html>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>James J Senecal – VP Customer Success James J Senecal Vice President of Customer Success \ud83d\udce7 james.senecal@icloud.com \ud83d\udcde (919) 946-4441 \ud83d\udcbc LinkedIn Profile About Experience Skills Education Certifications About Me A strategic, mission-driven executive with a proven track record of driving customer retention, growth, and satisfaction through business process improvement and focused leadership. Demonstrated success […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-28","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/james-senecal.com\/index.php\/wp-json\/wp\/v2\/pages\/28","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/james-senecal.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/james-senecal.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/james-senecal.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/james-senecal.com\/index.php\/wp-json\/wp\/v2\/comments?post=28"}],"version-history":[{"count":5,"href":"https:\/\/james-senecal.com\/index.php\/wp-json\/wp\/v2\/pages\/28\/revisions"}],"predecessor-version":[{"id":34,"href":"https:\/\/james-senecal.com\/index.php\/wp-json\/wp\/v2\/pages\/28\/revisions\/34"}],"wp:attachment":[{"href":"https:\/\/james-senecal.com\/index.php\/wp-json\/wp\/v2\/media?parent=28"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}